SHIPPING POLICY

 

All in stock items will be dispatched within 48hours (Mon-Fri). Please allow 3-7 working days for delivery. 

Express delivery: This can be arranged upon request. Please email sales@onickltd.com to discuss.

Personalised wraps will take 2-3 week turnaround. 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately we can not offer exchange or returns for change of mind purchases or for any personalised items. 

To start a return, you can contact us at sales@onickltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@onickltd.com.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some of our items cannot be returned such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. We do not accept returns for slight colour discrepancies.

Unfortunately, we cannot accept returns on sale price items or gift cards.

Exchanges
The fastest way to resolve your issue is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.